• News
    • VRM Intel News
    • Latest News
    • Sponsor News
  • COVID-19
  • Marketing
  • Tech
  • OTAs
  • Customer Service
  • Regulations
  • Business
  • Housekeeping
  • Subscribe
  • More
    • Calendar of Events
    • VRM Intel Live!
    • Reports Login
    • VRM Intel Magazine
    • Advertise
    • Authors
    • About Us
    • Contact Us
VRM Intel
  • News
    • Arizonans for Responsible Tourism Pregame Prep Campaign
      Arizonans for Responsible Tourism Hosts Super Bowl Preparedness Campaign for Vacation Rental Operators
    • vacation-rentals-housing-vrm-intel
      Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    • Woman dropping off a ballot
      2022 Election Results of Vacation Rental Ballot Measures
    • Recession-Proofing Your Vacation Rental Business
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • VRM Intel News
    • Latest News
    • Sponsor News
  • COVID-19
    • Recession-Proofing Your Vacation Rental Business
    • 2022 Vacation Rental acquisitions from AvantStay, VTrips, Vacasa, Meredith, and more
      Who Sold? Here’s What We Know: 2022 Vacation Rental Management Acquisitions
    • 2021/2022 Ski Destinations Showing Big Performance Gains in ADR and RevPAR for Vacation Homes and Condos
    • “It’s like a short-term rental regulation pandemic.” 2022 Spring Vacation Rental Regulatory Trends + Fall Outlook
    • HR 2022: Attracting Today’s New Workforce after the Resignation Tsunami and the Great Renegotiation
  • Marketing
    • Recession-Proofing Your Vacation Rental Business
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • board meeting in presentation room
      Tourism Boards and DMOs Offer Seat at the Table for Vacation Rentals
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
  • Tech
    • Recession-Proofing Your Vacation Rental Business
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
    • PriceLabs Announces $30 Million Investment from Summit Partners
    • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
  • OTAs
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • Blue Star Acquires Majority Stake in TravelNet Solutions
    • Vacation Rental Data and Revenue Management Conference, DARM 2022, Nashville
      Sessions Details for Upcoming Vacation Rental Data and Revenue Management (DARM) Conference: Livestream/Video Tickets Available
    • Vacasa (VCSA) Stock Falls as Lock-up Period Expires
    • 4 Ways to Stand Out in a Crowded Market: Get Your Brand & Listings in Front of Potential Guests
  • Customer Service
    • Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?
    • Leading Proptech Company Guesty Appoints David Aber as CFO
    • Meredith Hospitality Brands Inc. Expands to Mt Hood with Acquisition of Mt Hood Vacation Rentals
    • View of Waikiki from Diamond Head Park, Honolulu, Hawaii
      Honolulu City Council Bans Stays Under 90 Days Across Oahu
    • Are you a Visionary without an Integrator at Your Vacation Rental Management Company?
  • Regulations
    • vacation-rentals-housing-vrm-intel
      Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    • Woman dropping off a ballot
      2022 Election Results of Vacation Rental Ballot Measures
    • voters at a polling center voting
      Dozens of Vacation Rental Ballot Measures Heading to Voters this November
    • board meeting in presentation room
      Tourism Boards and DMOs Offer Seat at the Table for Vacation Rentals
    • Arizona state flag outside the legislature buildings at the state capitol
      Arizona Legislature Passes Measure to Restore Some Power to Cities
  • Business
    • Recession-Proofing Your Vacation Rental Business
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
    • PriceLabs Announces $30 Million Investment from Summit Partners
    • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
  • Housekeeping
    • Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?
    • Analysis: “Reinventing” Vacation Rental Management by Alex Nigg
    • HR 2022: Attracting Today’s New Workforce after the Resignation Tsunami and the Great Renegotiation
    • Safety First: Evaluating and Addressing Safety Risks at Your Vacation Rentals
    • The Importance of the Guest Experience within Vacation Rental Operations: From the Back of the House to the Front
  • Subscribe
  • More
    • Calendar of Events
    • VRM Intel Live!
    • Reports Login
    • VRM Intel Magazine
    • Advertise
    • Authors
    • About Us
    • Contact Us
  • RSS

Industry News for Vacation Rental Managers

Update: Over 100 Vacation Rental Managers Unite to Address Service and Support Issues with FlipKey/TripAdvisor Vacation Rentals

Update: Over 100 Vacation Rental Managers Unite to Address Service and Support Issues with FlipKey/TripAdvisor Vacation Rentals
mm
VRM Intel Staff
October 6, 2015

Throughout the second half of 2014 and into 2015, vacation rental managers have been reporting a multitude of support issues with their listings on FlipKey (TripAdvisor Vacation Rentals). From customer service to technology integration flaws, inability to address reviews and pricing complaints, property managers have been struggling with listing their properties and are questioning TripAdvisor’s dedication and direction regarding professionally managed vacation rentals.

One property manager said, “I’ve talked to several other managers around the country and they all agree FlipKey’s service to property managers is absolutely horrible. When you call their office their voicemails are always full and they’re always traveling around the country. Somebody needs to bring attention to them so they can get their act together.”

In Maine, Justin Ford, owner of On the Water in Maine Vacation Rentals, said, “The biggest issue we had with FlipKey and TripAdvisor was that a property that had previously been managed by another rental company switched to us for management. We, of course, listed it on FlipKey as we have a relationship with them. FlipKey ‘identified’ that the property was the same one listed with the previous agency and not only re-attached previous negative reviews for that property to our new listing of it, but they also copied over the horrible responses to those reviews from the previous agency, and attached our logo to those responses making it out that we responded to the negative reviews.”

Annee Martin, founder of Sanctuary Vacation Rentals in Pacific Grove, CA, said, “We have been thoroughly disappointed in the fundamental lack of stability in their service and technology. Uptime is something that we have come to expect from marketplaces, and we do not have these issues with any other providers. The folks at FlipKey have developed a business model that is counter to the goals and practices of professional managers. Their current model may be better for RBOs.”

Read FlipKey GM’s Tracey Zhen’s Response

In an effort to bring to light the service and support issues, over 100 property managers representing 15,000 properties crafted and signed a formal letter of complaint to TripAdvisor CEO Stephen Kaufer.

According to the group, “Our intention is to offer feedback on the Vacation Rentals division of TripAdvisor with hopes to make TAVR executives aware that there is a serious problem that many managers are talking about with the hope that ‘mismanagement and technical issues’ will be addressed and customer communications and response time can improve.”

At the time of publication, there had been no response to the letter from TripAdvisor CEO Stephen Kaufer. Read “Letter to TripAdvisor from Vacation Rental Managers” in its entirety.

Related Items
Click to add a comment

0 Comments

  1. Linda Stajdel says:
    October 12, 2015 at 12:35 am

    I am an owner but work with our rental office booking my townhouse. My problem is if a guest makes their 1st payment through FlipKey and later decides to send a check for the balance, Flipkey has no mechanism to show that the final payment was made. They robo email the guest to make the final payment. The quest laid in full prior to the 30 days for final payment sand To correct this issue, I had to cancel the guest reservation within the 30 day prior to arrival and the 1st payment was then sent to me as I have a strick payment structure of no payment returns if cancelled with in 30 days of arrival.
    I spoke to customer service about this problem and all they could say was “nothing. My guest was bombarded with “it is time to make your final payment, even though they had paid in full.

    Reply

Leave a Reply

Cancel reply

Your email address will not be published. Required fields are marked *

Industry News for Vacation Rental Managers
October 6, 2015
mm
VRM Intel Staff

Related Items

More in Industry News for Vacation Rental Managers

Arizonans for Responsible Tourism Pregame Prep Campaign

Arizonans for Responsible Tourism Hosts Super Bowl Preparedness Campaign for Vacation Rental Operators

Alexa NotaJanuary 18, 2023
Read More
vacation-rentals-housing-vrm-intel

Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing

Alexa NotaDecember 6, 2022
Read More
Woman dropping off a ballot

2022 Election Results of Vacation Rental Ballot Measures

Paris AchenNovember 11, 2022
Read More

Recession-Proofing Your Vacation Rental Business

Sarah DuPreOctober 18, 2022
Read More

How to Increase Your Occupancy in a Competitive Market through Monthly Rentals

Sean BeckhamSeptember 16, 2022
Read More

Guesty Raises Additional $170 Million in Series E to Expand Internationally and to New Verticals

Amy HinoteAugust 16, 2022
Read More
Scroll for more
Tap

Sponsor News

  • Recession-Proofing Your Vacation Rental Business
    BusinessOctober 18, 2022
  • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    Industry News for Vacation Rental ManagersSeptember 16, 2022
  • PriceLabs Announces $30 Million Investment from Summit Partners
    BusinessAugust 5, 2022
  • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
    BusinessAugust 4, 2022
VRM Intel
Calendar of Events
Videos & Whitepapers
VRMintel Magazine
Subscribe
Advertise
About Us
Authors
Contact Us

Recent News

  • Arizonans for Responsible Tourism Pregame Prep Campaign
    Arizonans for Responsible Tourism Hosts Super Bowl Preparedness Campaign for Vacation Rental Operators
    Industry News for Vacation Rental ManagersJanuary 18, 2023
  • vacation-rentals-housing-vrm-intel
    Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    Industry News for Vacation Rental ManagersDecember 6, 2022
  • Woman dropping off a ballot
    2022 Election Results of Vacation Rental Ballot Measures
    Industry News for Vacation Rental ManagersNovember 11, 2022
  • Recession-Proofing Your Vacation Rental Business
    BusinessOctober 18, 2022

View Current Issue

VRMintel Copyright © 2016-17 | Click HERE to Subscribe | Privacy Policy | Disclaimer | Copyright | Jobs | Facebook | Twitter | LinkedIn

Bill Furlong Promoted at HomeAway to VP North American Business
HomeAway acquires Dwellable, moves team to Austin

xxx videos

  • mamadas
  • redwap
  • free porn
  • porno gratis